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BILL ASSISTANCE PROGRAMS
Limited Income Programs such as Energy Assistance grants or Project Share grants are available to qualifying customers and distributed through community agencies throughout Avista’s service territory. To find out more about the types of funds available to help you with your energy bill, click here. Learn more about eligibility guidelines for:
Washington Oregon Idaho
Avista CARES Representatives assist customers with special needs -- the elderly, the disabled and customers who find themselves in difficulty due to health, employment, family or other problems. We can provide assistance in understanding energy bills, payment arrangements and advice on budgeting, and make referrals to community agencies that can also help. To speak to an Avista CARES representative, we ask that you call 1-800-227-9187.
Senior Programs serve customers who are 60 and older and include both grants and outreach programs. Living on a fixed income means the unforeseen can hit really hard. For our Washington customers - grants up to $300 are available through a simplified certification process. We also offer Senior Conservation Workshops in Washington and Idaho. To find out more about Avista’s Senior Programs, click here.
Translation Services are offered through Avista’s complimentary language line, with quick access to an interpreter 24 hours a day. It works by way of a three-person conference call between our non-English speaking customer, our customer service representative and an interpreter. We can accommodate dozens of languages including Cambodian, Laotian, Russian, Spanish, and Vietnamese. To access the translation service, call 1-800-227-9187.
Tax Credits are available for families who qualify and we want to make sure our customers know where to get this information and any assistance they may need. For more information, see Earned Income Tax Credit and Taxpayer Advocate Service.